Shipping policy

Shipping Costs

Shipping costs are subject to change. Shipping minimum requirements for free shipping $75 USD / $100 CAD.

We aim to ship your orders as quickly as possible so orders are submitted for fulfillment immediately after they are placed. Due to this we are unable to offer cancelations or order edits once an order is placed. Please email Customer Service with any questions or concerns support@thesleepysloth.ca

We ship within 1-4 business days from the order being placed, worldwide, Monday to Friday. During holidays, sales, restocks and new launches, we may experience a small delay. Shipping Protection is now available, please select this option to ensure your order is covered. Once orders leave our warehouse, we are not responsible for lost or stolen packages without protection. Please contact the carrier directly for additional options. 

Shipping times will vary based on your location. You will receive an email after purchase which will allow you to track your order. Signing up for email/SMS shipping notifications allows you to receive real time updates on your packages latest location.  

Carrier delays are out of our control, however please reach out to customerservice@thesleepysloth.ca if you have concerns.

International Orders

We ship worldwide!

We are not responsible for any customs charges that may be incurred. International packages can take up to 12 weeks to clear customs and ship. Please take this into consideration when placing an order. Tracking may not be available in all countries. Tracking to certain countries will only update once it leaves Canada. Please contact your local post office or courier for further information. 

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred. THE SLEEPY SLOTH KIDS APPAREL is not responsible for delays due to customs, duties, or taxes, and we are unable to advise on any amount owed.

Refused Or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges, and a $15 USD undeliverable/restocking fee (as we are charged this by the postal system after a package is deemed undeliverable), which will be deducted from your original payment. Please place a new order with the correct shipping address/information if you would like your order re-sent.