Bamboo fabric is incredibly soft and gentle on sensitive skin. It's also naturally breathable, moisture-wicking, and temperature-regulating, keeping you cool during summer.

Yes, our bamboo products are ideal for children with eczema. The fabric is incredibly soft and gentle, reducing irritation and helping to keep skin comfortable.

Yes, our fabrics are 100% safe for babies. We only use certified Oeko-Tex Standard 100 fabrics. All our clothing is from harmful chemicals and is safe for even the most sensitive skin.

You can wash your bamboo products as often as needed. However, due to their natural odor-resistant properties, they may not require washing as frequently as other fabrics.

The opacity of our bamboo fabrics depends on the specific product and its weave. We use thicker weaves for items that need more coverage and lighter weaves for more breathable options.

Bamboo is a natural product. It grows without the help of chemicals and pesticides. However, to convert bamboo into fabrics, we mix 3% spandex with it.

Both bamboo and cotton are natural fibers, but bamboo has several advantages. It's softer, more breathable, and has better moisture-wicking properties. Bamboo is also considered a more sustainable option due to its fast-growing nature.

Yes, all our bamboo products come pre-washed to ensure maximum softness and prevent shrinkage after the first wash.

Yes, you can iron your bamboo clothes on a low heat setting. However, it's generally not necessary because bamboo wrinkles less than other fabrics.

We use copper and zinc for snaps. Our zippers are made of aluminum and zinc and coated with lead-free paint. They also meet the OEKO-TEX and CPSC requirements and undergo a third-party lab test.

No, bamboo is a very fast-growing natural resource. You can find bamboo plants all over the world. We have our own bamboo garden, which is  FSC-certified, so we don’t need to buy them from another source.

Wash with cold water and mild detergent on a delicate cycle. Avoid bleach and fabric softener. Tumble dry low or line dry for best results.

Bamboo fiber is very delicate. We use 97% pure bamboo fiber in our products. Pilling can occur due to abrasion and rubbing against other fabrics. However, it doesn’t affect the softness and functionality of our products.  

We recommend washing our fabrics with cold water and gentle detergent on a delicate cycle. Don’t wash them with other types of fabrics. Just hand them on the line to dry them.

We offer a range of bamboo products for your little one. This includes shorties, toddler blankets, zip jammies, two-piece jammies, twirlie dresses, and more.

We offer a variety of sizes for our bamboo products to accommodate different ages and needs. The size chart for each product is on its specific page on our website.

All of our products are manufactured in our own factory. Our factory environment is comfortable and safe for workers. Our workers receive fair compensation that meets or exceeds local living wages.

We try our best to process orders quickly.  If you need to make changes to your order, please contact us immediately. We'll do our best to accommodate your request as long as the order hasn't been shipped yet.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. For your convenience, we also accept payments via Shop Pay, Google Pay, and PayPal.

To place an order, simply browse our products, add your desired items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information. Once confirmed, you'll receive an order confirmation email.

No, creating an account is optional. You can check out as a guest. However, creating an account allows you to track your order history and manage your preferences for future purchases.

Currently, we don't accept phone orders. However, our website ordering process is secure and user-friendly. If you encounter any difficulties, feel free to contact us via email, and we'll be happy to assist you.

Contact us immediately if you realize you've entered the wrong shipping address. We'll do our best to redirect the package if it hasn't already been shipped.

Unfortunately, our system doesn't currently allow split payments across cards.

Yes, we occasionally offer discounts and promotions. You can subscribe to our email list or follow us on social media to stay up-to-date on our latest offers.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account (if you created one) and visiting the order history section.

Yes, you can specify a different shipping address during checkout. This is useful for sending gifts directly to the recipient.

We understand that sometimes you might need to adjust your order after placing it. You can modify your order within 24 hours of purchase as long as it hasn't been shipped yet.

No, there is no minimum order amount.  You can purchase as few or as many items as you like. We appreciate every order, big or small.

Yes, shopping on our website is safe and secure. We use SSL encryption to protect your personal and payment information during transactions.

Yes, we ship to many international destinations. Shipping rates and delivery times vary based on the destination country. Please check our shipping policy page for more details.

Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free standard shipping on all orders within Canada. For international orders, shipping costs will vary.

Delivery times depend on the shipping method chosen. Standard shipping typically takes 5-7 business days, expedited shipping takes 3-5 business days, and express shipping takes 1-3 business days.

If your order hasn't arrived within the estimated delivery time, please contact our customer service team. We will assist you in tracking the package and resolving any delivery issues.

We offer a 30-day return policy for unused and unworn items in their original packaging. If you're not satisfied with your purchase, please contact our customer service team to initiate a return.

To initiate a return, contact our customer service team with your order number and the reason for the return. We will provide you with return instructions and a return authorization number.

Once we receive your returned item, it can 5-7 business days to process your return. We will notify you via email once your return has been processed and your refund issued.

If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will assist you with a replacement or refund.

Sorry, we don’t offer a return policy on items purchased with a gift voucher.

For returns due to defective or incorrect items, we will cover the return shipping cost. For other returns, the customer is responsible for the return shipping fees ($4).

Unfortunately, we cannot accept returns outside of our 30-day return policy window.

We value customer feedback. You can leave a review on our website or social media pages. We're always looking for ways to improve and appreciate your suggestions.